- Real time Statistical Reports and Review
- Color Graphics Format
- Multiple Recorded Announcements
- Direct TI Interface
- Choice of Agent Equipment
- Multiple FCC Registered
- Simultaneous Operation as Key System, Hybrid, PBX, Centrex CPE
- Number Calls Waiting Display
- Silent Monitoring
The Coral ACD helps users gain maximum productivity and profitability by evenly distributing incoming calls and keeping track of calling patterns and performance.Call distribution is handled by the Coral switching system while statistical data, including real time status, is reported to the PC based ACD management information system at the ACD supervisory position.
Four offerings are available for economical sizing of agent groups or functions, including a "monitor only" version for users not requiring the additional sophistication of report generation, historical data and modelling capabilities.
[Business Telephone Systems | Automated Attendant/Voice Mail | Automated Call Distribution |
Paging Equipment | Voice/Data Networking | Computer Telephone Integration | Call Accounting | Category 5 Wiring/Fiber Optic]
Copyright © 1996, Scott Telecom & Electronics
Last Updated - November 25, 1996